Shipping information

 Below you will find the delivery time for selected countries. If your country is not listed below, the delivery time is 5-15 working days.

 

5-8 business days
Netherlands, Germany, France, Italy, United Kingdom

 

5-10 business days
Austria, New Zealand, Spain, Poland, Czech Republic

 

All times quoted are estimates and will start after your order has been processed. We process orders between Monday and Friday. We do not ship on weekends. Please allow for a processing time of 3-5 business days. Please note that delays may be caused by customs.

 

ORDER PROCESSING
Your order will be processed within 3-5 business days once payment is received. Order processing may take longer when we receive a large number of orders per day. We appreciate your patience during this time!

 

TRACKING
You will receive the tracking information after 3-5 business days from the date of purchase.

 

SHIPPING BY DELIVERY
When ordering multiple items at the same time, they can be shipped separately for faster delivery. In this case you will receive multiple tracking numbers.

 

INCORRECT ADDRESS & COLLECTION OF YOUR ORDER
Please note that you are responsible for providing the correct address and collecting your order from a collection point on time.


If the postman cannot deliver your order correctly due to an error in the address or if your order is returned to the sender because it is not collected, we are not responsible for the additional costs.
We will resend your order and charge a fee for the additional shipping costs. Refunds for orders not picked up are not possible.

If your order has not been delivered within the expected delivery date shown on the track & trace page, please contact us within 30 days so we can look into it.